At FLIPSKY, we are committed to providing high-quality products and excellent customer service. If you’re not completely satisfied with your purchase, we’re here to help.
Returns
You may request a return within 30 days of receiving your order. To be eligible for a return, the item must be:
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Unused and in the same condition that you received it
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In its original packaging
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Accompanied by the original receipt or proof of purchase
To initiate a return, please contact us at [email protected] with your order number and reason for return. We will respond with return instructions.
Please note:
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Customers are responsible for return shipping costs unless the product is defective or the return is due to our error.
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We recommend using a trackable shipping service or purchasing shipping insurance. We can’t guarantee that we will receive your returned item.
Refunds
Once we receive and inspect your returned item, we will notify you of the status of your refund. If approved, a refund will be processed to your original method of payment within 5–10 business days.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange a defective item for the same product, contact us at [email protected] with photos or a video of the issue.
Non-Returnable Items
Certain types of items are non-returnable, including:
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Custom or special-order items
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Downloadable software or digital products
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Gift cards
Order Cancellations
Orders can be canceled within 12 hours of placement. Once processing or shipping has begun, the order cannot be canceled.